Email Marketing

Unlock the full potential of your email campaigns. Engage, convert and retain with strategic email marketing

Iphone, home screen, close up of email mailbox– Email Marketing Agency Guide and Tips - Photo by Brett Jordan | best digital marketing - London, Bristol and Bath marketing agency

"Email has an ability many channels don't: creating valuable, personal touches - at scale." David Newman

At our Digital Marketing Agency, we understand that email marketing is more than just sending newsletters. It is a well-crafted strategy to engage, convert, and retain customers. As a top digital marketing agency, we specialise in creating tailored email marketing solutions that resonate with your audience and drive results.


Email Marketing Strategies

Mailbox atop Mailbox Peak on a ridge summit in the mountains – Email Marketing Agency Guide and Tips - Photo by Chad Peltola | best digital marketing - London, Bristol and Bath marketing agency

Photo by Chad Peltola

Custom Email Campaigns

Design: Our service provides eye-catching, responsive email designs that truly reflect your brand identity, ensuring consistent messaging across all devices. Our goal is to captivate your audience at first glance, encouraging them to engage with your content.

Content: Focusing on persuasive and targeted content, we craft compelling messages that resonate with your audience. Our expert copywriters ensure that every word serves a purpose, driving your message home and motivating readers to take action.

Personalisation: We utilise dynamic content that is meticulously tailored to the individual behaviours and preferences of each subscriber. By analysing user interactions and data, our campaigns deliver a personalised experience that boosts engagement and conversion rates.

List Management

Segmentation: We implement sophisticated list segmentation strategies, allowing you to dispatch exceptionally pertinent messages to distinct groups within your audience. By categorising your list based on factors such as demographics, past purchase behaviour, or levels of engagement, we ensure that each segment is provided with content that is specifically tailored to their interests and requirements, thus enhancing the efficacy of your campaigns.

Growth Strategies: Our experts deploy effective tactics to organically augment your subscriber list. We concentrate on refining subscription forms, utilising social media platforms, and creating valuable content that incites sign-ups. Moreover, we engage in strategic partnerships and utilise lead magnets crafted to attract and maintain subscribers who have a genuine interest in your products or services.

Clean-up and Maintenance: To preserve a high-quality subscriber base, we carry out regular list clean-up activities. This process involves eliminating inactive subscribers, rectifying typographical errors in email addresses, and managing bounce rates to ensure the health of your list and the robustness of your deliverability rates. By ensuring your list remains current, we assist you in focusing on interactions with active and interested subscribers, thereby potentially leading to improved campaign performance and a higher return on investment.

Automation and Triggered Emails

Drip Campaigns: Our advanced drip campaign service entails an automated sequence of emails that are carefully crafted to nurture leads at each stage of the customer journey. From the initial engagement, these timed and action-triggered emails provide valuable content, foster interactions, and deftly guide potential customers through the sales funnel. Each email is created to build upon the last, delivering a coherent narrative that matches the recipient's level of interest and stage of decision-making, thus enhancing the probability of conversion.

Transactional Emails: We offer a comprehensive system for transactional emails that are automatically triggered by customer actions such as making purchases, creating accounts, or requesting password resets. These critical communications provide order confirmations, dispatch notifications, invoices, and other essential post-transaction details. Our transactional emails are not only timely and dependable but also tailor-made to ensure consistency with your brand's tone and to improve the customer experience significantly.

Event-Based Triggers: Our service encompasses the design and implementation of event-based trigger emails that are sent in immediate response to particular subscriber activities or notable events. This can encompass occurrences such as a subscriber's birthday, an anniversary of membership renewal, or an instance of an abandoned shopping cart. Each event-triggered email is conceived to be pertinent and timely, maximising engagement by leveraging moments when the subscriber is most receptive to your brand. With meticulous segmentation and personalisation, these emails act as potent instruments for strengthening customer relationships and eliciting favourable actions.

Trigger the dog with party hat on his birthday – Email Marketing Agency Guide and Tips - Photo by Hedi Alija | best digital marketing - London, Bristol and Bath marketing agency

Photo by Hedi Alija

A/B Testing and Analytics

Testing: Our service encompasses rigorous A/B testing, also referred to as split testing, to meticulously determine the most effective components of your email campaigns. This method involves contrasting two versions of an email, with each variant containing one altered element such as the subject line, call-to-action button, imagery, or even the timing of the dispatch. By disseminating these variants to comparable segments of your audience, we can gather data on which version incites better engagement, open rates, and click-through rates. This empirical approach facilitates the refinement of your email campaigns, enabling them to resonate more effectively with your intended demographic.

Analysis: We conduct in-depth analytics to provide a comprehensive understanding of your campaign's performance. Our analysis measures an extensive array of key performance indicators (KPIs), including but not limited to, open rates, click rates, conversion rates, bounce rates, list growth rates, and rates of email sharing and forwarding. By scrutinising these metrics, we track engagement and conversion trends over time, pinpoint the most responsive audience segments, and identify potential areas for improvement. Our objective is to incessantly enhance the efficacy of your email marketing endeavours by converting data into actionable insights.

Reporting: We are committed to providing clear and concise reporting that simplifies complex data into intelligible insights that aid your strategic decision-making. Our reports are customised to underscore the triumphs and learning opportunities presented by your email campaigns. You will receive a detailed account of key metrics, visual representations of data trends, and contextual analysis elucidating the significance of these metrics. With this information presented in an accessible manner, we enable you to comprehend fully the extent of your campaign's influence, assisting you in making informed strategic decisions for future marketing activities.

Compliance and Deliverability

Best Practices: Our commitment to compliance and deliverability is underscored by strict adherence to the industry's best practices, ensuring that your emails consistently achieve high deliverability rates and effectively reach your audience's inboxes. Our focus encompasses a variety of pivotal factors such as maintaining list hygiene, establishing a robust sender reputation, implementing email authentication protocols (including SPF, DKIM, and DMARC), and optimising the timing of email dispatches. By paying close attention to these details, we help to avert emails being relegated to spam folders or being blocked, thus protecting the reach and effectiveness of your campaign.

Spam Compliance: We are meticulous in ensuring that all campaigns are in full compliance with the Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act, the General Data Protection Regulation (GDPR), and other pertinent international regulations. Our compliance measures include securing explicit consent from subscribers before sending emails, providing transparent and accessible opt-out mechanisms in every email, and representing the content of the email accurately through the subject line and header. By keeping abreast of current legislative developments and adhering to best practices, we uphold the legality and integrity of your email campaigns while maintaining the trust of your subscribers.

ISP Relations: Recognising the critical importance of nurturing strong relationships with Internet Service Providers (ISPs) for inbox delivery, our team is dedicated to building and maintaining a positive rapport with ISPs by consistently conforming to their guidelines and protocols. This involves managing feedback loops, vigilantly monitoring deliverability metrics, and promptly addressing any delivery issues that may arise. Through proactive engagement with ISPs, we strive to optimise inbox placement rates and reduce the likelihood of your emails being flagged as spam, which is essential for sustaining a healthy sender reputation and the success of your email marketing campaigns.

Integration with Other Channels

Multi-Channel Campaigns: Our service is tailored to ensure a flawless integration of email marketing with a variety of other channels, including social media, pay-per-click (PPC) advertising, search engine optimisation (SEO), and other digital marketing streams. By orchestrating a cohesive strategy that synchronises messaging and branding across all platforms, we enhance the reach and resonance of your campaigns. We meticulously choreograph these integrated campaigns to present a consistent brand experience to your audience, irrespective of their point of contact with your content. Whether it's through retargeting adverts that remind users of products they've seen in an email, social media posts that echo the narrative of your email campaigns, or SEO strategies that drive traffic to your email sign-up page, our objective is to cultivate a symbiotic ecosystem that heightens engagement and conversion rates.

CRM Integration: We place a high priority on the integration of your email marketing initiatives with your Customer Relationship Management (CRM) system. This synchronisation ensures that all customer interactions and data are unified in a central repository, offering a holistic view of your customer data. With this integrated approach, you're empowered to utilise insights from diverse touchpoints to personalise and refine your email campaigns. We enable seamless communication between your email platform and CRM, allowing you to monitor subscriber behaviour, segment your audience with greater precision, and customise communications based on an in-depth understanding of each customer's journey. This degree of integration promotes more targeted and impactful engagements with your subscribers, ultimately fostering increased customer loyalty and higher lifetime value.

Email Marketing Software and Tools

Here is a list of some of the best email marketing software and tools in 2024:

ActiveCampaign: Highly regarded for its advanced automation, CRM, and segmentation features.

Brevo (formerly Sendinblue): Features a strong suite of automation tools and transactional email capabilities.

Campaign Monitor: Best known for its beautiful templates and easy-to-use design tools.

Campaigner: Known for its advanced features such as email automation, segmentation, and personalisation tools, suitable for medium to large enterprises.

Constant Contact: Offers extensive customer support and online training resources.

Drip: E-commerce CRM that comes with advanced automation capabilities and personalisation features.

GetResponse: Provides a comprehensive solution with webinar hosting and landing pages.

HubSpot Email Marketing: Part of the larger HubSpot CRM platform, it offers a seamless integration with marketing, sales, and service hubs.

Klaviyo: A favourite among e-commerce brands for its data-driven approach and deep integration with online stores.

MailerLite: Features a clean interface and competitive pricing, along with a strong focus on design.

Mailchimp: Known for its user-friendly interface and robust free tier.

Omnisend: Specialises in e-commerce email marketing, providing advanced automation workflows and multiple channel integration.

Pardot (Salesforce Pardot): A powerful B2B marketing automation tool that integrates deeply with Salesforce CRM, ideal for larger enterprises.

Remember that the best email marketing software for one business may not be the best for another. It's important to consider your specific needs, budget, audience size, industry, and the particular features you require before making a choice. Free trials or demos can be very helpful in determining which platform is the right fit for your email marketing efforts.

Why Choose Us?

Mechanic with custom yellow land rover defender with engine open – Email Marketing Agency Guide and Tips - Photo by Kenny Eliason | best digital marketing - London, Bristol and Bath marketing agency

Photo by Kenny Eliason


At our Agency, we pride ourselves on a team of seasoned email marketing professionals who are not only deeply experienced but also perpetually at the forefront of industry trends and technological advancements. Our specialists are well-versed in the nuances of email marketing and are committed to continuous professional development, ensuring they are equipped with the latest strategies and insights to drive your campaigns forward. Their extensive knowledge spans a range of sectors and campaign types, allowing us to deliver expertly tailored advice and execution for your email marketing needs.


Our approach to email marketing is unequivocally focused on generating discernible results that materially contribute to your bottom line. We understand that the ultimate measure of a successful campaign is its impact on your business growth and profitability. To this end, we establish clear, quantifiable objectives for each campaign and employ methodical testing and analytics to track progress towards these goals. Our strategies are dynamically adjusted based on performance data to maximise ROI and ensure that we deliver not just traffic or engagement, but real conversions and revenue.


Recognising that each business has its own set of unique challenges and objectives, we ensure that every campaign we craft is bespoke and aligned with your specific business goals and audience requirements. We take the time to understand your brand, market position, and customer demographics, which enables us to create highly targeted and relevant content that resonates with your audience. Our customised campaigns are designed to speak directly to your customers' interests, preferences, and behaviours, fostering a more personalised experience that drives engagement and loyalty.


When you partner with our Digital Marketing Agency, you gain access to dedicated account managers who are committed to providing you with ongoing support and strategic guidance throughout your email marketing journey. These seasoned professionals act as an extension of your team, offering timely assistance, answering queries, and proactively suggesting improvements to enhance campaign performance. Their goal is to ensure a smooth, stress-free experience for you while striving for continuous improvement in your email marketing efforts. With our Agency, you're not just acquiring a service provider; you're gaining a strategic partner invested in your success.

Transform your email marketing efforts into a powerful tool for growth. Partner with our Digital Marketing Agency today for cutting-edge email marketing strategies that deliver results. Contact us to start maximising the ROI of your email campaigns.

Notable Achievements

Our team takes immense satisfaction in the exceptional accomplishments and the commendations from the sector we've attained. Our pioneering methods and outstanding outcomes have earned us the position of finalists at the Drapers Awards for the Disruptor Award consecutively in 2022 and 2023. We are also thrilled to be winners of the Creative Bath Award in 2023.

Sector Proficiency

In our progress, we've cultivated significant relationships with renowned organisations spanning a multitude of sectors, from direct-to-consumer to fashion, adventure, the great outdoors, automotive, and the retail sphere. A list adorned with illustrious brands that include Land Rover, Bentley, Ralph Lauren, John Lewis, Truffle Shuffle, Cotswold Outdoor, Billabong, and Surfstitch.

"Quality over quantity – Emails may be cost-effective but it’s no excuse to not produce quality content to give to a targeted audience." Benjamin Murray

Ready to embark on an exciting email marketing partnership? Contact our boutique London, Bristol, and Bath Marketing Agency here, and let us be your partner in achieving remarkable digital success!


Why should I hire a digital marketing agency for email marketing?

Hiring a digital marketing agency for email marketing can bring expertise and experience to your campaigns. They know best practices, industry trends, and tools to maximise the effectiveness of your email marketing efforts.

How can a digital marketing agency boost my email marketing campaigns?

A digital marketing agency can help you develop a comprehensive email marketing strategy tailored to your target audience. They can create engaging and optimised email content, design visually appealing templates, segment your audience effectively, and track and analyse campaign performance for continuous improvement.

Will hiring a digital marketing agency for email marketing save me time and effort?

Yes, outsourcing your email marketing to a digital marketing agency can save you significant time and effort. They will handle the entire process from strategy development, content creation, design, testing, automation, and reporting, allowing you to focus on other important aspects of your business.

Can a digital marketing agency help me increase my email open rates and click-through rates?

Absolutely! A digital marketing agency can employ various tactics to improve your email open rates and click-through rates. They can optimise subject lines and preheaders, personalise emails, conduct A/B testing, segment your audience based on behaviour or demographics, and analyse data to continually refine your campaigns.

What are the benefits of hiring a digital marketing agency for email deliverability?

Ensuring high email deliverability is crucial for the success of your campaigns. A digital marketing agency can help you maintain a good sender reputation, optimise email deliverability settings, authenticate your domain, monitor blacklists, and implement email authentication protocols like SPF, DKIM, and DMARC to improve deliverability rates.

How will a digital marketing agency handle my email list management?

A digital marketing agency will assist you in managing your email list effectively. They can help you grow your subscriber base organically, segment your list based on customer preferences or behaviour, implement double opt-in processes, handle unsubscribes and bounce management, and ensure compliance with relevant email marketing laws like GDPR and CAN-SPAM.

Can a digital marketing agency provide me with detailed reporting and analytics for my email campaigns?

Yes, a reputable digital marketing agency will provide you with comprehensive reporting and analytics for your email campaigns. They will track key metrics such as open rates, click-through rates, conversions, and revenue generated, and provide insights and recommendations based on the data to optimise future campaigns.

How can a digital marketing agency help me with email automation?

A digital marketing agency can set up automated email workflows based on triggers or specific actions taken by your subscribers. They can create welcome emails, abandoned cart emails, re-engagement campaigns, birthday emails, and more. Email automation can save you time while nurturing leads and increasing customer engagement.

Will hiring a digital marketing agency for email marketing be cost-effective?

While the cost may vary depending on the scope and complexity of your email marketing needs, hiring a digital marketing agency can be cost-effective in the long run. Their expertise can help optimise your campaigns, improve conversion rates, and generate higher revenue, outweighing the investment made in their services.

How do I choose the right digital marketing agency for my email marketing needs?

When choosing a digital marketing agency for your email marketing needs, consider their experience in the industry, their track record of success with previous clients, their understanding of your target audience, their range of services offered, their pricing structure, and their communication and reporting processes.

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